Contact us
Behind every rug is a team that cares how it lands
Questions, styling advice, order help — our Florida-based team picks up the phone, answers emails personally, and has been doing this for over 25 years.
- 7 days a week
- Florida-based
- 5-Year Protection Available
Reach us directly
Three ways to talk to us right now
Pick whichever feels right. Every channel reaches the same small team — the people who hand-select your rugs.
Call Us
Mon–Sun, 9am–6pm EST
800-651-2747
Live Chat
Quick answers in real time
Start a Chat
Email Us
We respond within 24 hours
sales@hideloom.com
You'll talk to someone who actually knows cowhides
No call centers. No phone trees. No reading from a script. When you reach us, you’re talking to the same small team that hand-selects every hide in our inventory, packs your order, and follows up to make sure it landed exactly right.
We’ve been doing this since 1998. If you have a question about sizing, color matching, care, or just want someone to help you choose — that’s what we’re here for. It’s the part of the job we like most.
I called with a sizing question and the person who answered knew exactly which rug I was looking at. They walked me through placement options for my living room and even suggested a pattern that worked better with my floors. That kind of service doesn’t exist anymore.
- — Karen T., Charlotte, NC
Common questions
Looking for something specific?
These links might save you a call — but we’re always happy to hear from you either way.
FAQ
Sizing, care, shipping, returns — the quick answers to everything we hear most.
Returns & exchanges
30-day easy returns. See our policies page for complete details.
Our Story
Family-owned since 1998. Meet the team behind the world's largest cowhide inventory.
Same-Day Shipping
Same-day from our Florida warehouse. Free on orders over $199.
Buying guide
Size, color, placement — the complete guide to choosing your perfect cowhide.
Browse rugs
Skip the questions — go straight to shopping. Every rug photographed individually.
Send us a message
Rather write than call? We get it.
Tell us what you need and we’ll get back to you within one business day — usually much faster. Include your order number if it’s about a specific purchase.
We typically respond within a few hours during business hours.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply.
I emailed at 8pm on a Saturday about the wrong size and heard back Sunday morning with a replacement already shipping. These people actually care.
- — Mike D., Denver, CO
~2 hrs
Instant
24 hrs
Hours of operation
Monday-Friday
Saturday
Sunday
Major holidays
Where we are
Cowhides Direct ships from our own warehouse in Florida — not a drop-ship operation, not a third-party fulfillment center. The team that answers your call is the same team that inspects your rug, packs your box, and writes your thank-you note. That’s how it’s been since 1998.